At Jewels by the Sea, customer satisfaction is important to us. This Refund & Returns Policy outlines the conditions under which refunds or returns may be accepted.

1. All Sales Policy

Due to the nature of our products, all sales are final unless otherwise stated. We do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.

2. Damaged or Defective Items

If your item arrives damaged or defective, you must notify us within [insert number, e.g. 48 hours] of receiving your order. Clear photos and order details must be provided for assessment. If approved, we may offer a replacement or refund at our discretion.

3. Incorrect Orders

If you receive an incorrect item due to an error on our part, please contact us within [insert number] days of delivery. Once verified, we will arrange a replacement or refund as appropriate.

4. Refund Processing

Approved refunds will be processed back to the original payment method. Refund processing times may vary depending on your payment provider and financial institution.

5. Non-Refundable Items

Items that show signs of wear, damage caused by misuse, or alterations made after delivery are not eligible for refunds or returns.

6. Contact for Returns

All return or refund requests must be initiated by contacting us at [insert contact email] before any item is sent back. Unauthorized returns will not be accepted.