At Jewels by the Sea, customer satisfaction is important to us. If you are not fully satisfied with your purchase, eligible items may be returned or exchanged in accordance with the policy below.

Items eligible for return or exchange must be returned in unworn, unused, and original condition with proof of purchase.

Returns or exchanges must be requested within 7 days of purchase.

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The following items are non-refundable and non-returnable:

- Custom or special-order jewelry

- Engraved items

- Resized ring

- Earrings

- Final sale or clearance items

- Gift cards

- Jewelry cleaning or service fees

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Jewels by the Sea reserves the right to refuse returns that do not meet the conditions outlined above.

Approved returns or exchanges are handled through our Cable Beach store in Nassau. Family Island customers should contact us before sending an item back so we can confirm the return arrangements.

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Refunds, when approved, will be processed to the original payment method within a reasonable processing timeframe.

OUR AVAILABILITY & PICKUP GUARANTEE
These ordinary return conditions and exclusions do not override our availability and Nassau pickup guarantee. If an item purchased as available is not available in Nassau, or we miss its promised Nassau pickup deadline, we will deduct 20% from the purchase price of the affected item, or refund that amount to the original payment method if paid in full. This remedy applies once per affected item and will be applied when we identify the issue. If we cannot supply the item at all, we will offer a full refund. No substitute will be supplied without your agreement. See our Pickup & Fulfilment Policy for the full customer promises and Family Island delivery details.

For return inquiries or assistance, please contact us directly.

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CONTACT

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Jewels by the Sea
Cable Beach, Nassau, New Providence, Bahamas

Email: jewelsbythesea2017@gmail.com
Phone: (242) 327-6074 / (242) 376-3445